acc365 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data acc365 collects, why we collect it, how it is used, and the rights you hold as a player based in Bangladesh.
📄 Introduction & Scope
Last Updated: January 2026This Privacy Policy covers all players accessing acc365 from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. It applies to all data collected regardless of the device used to access the platform — mobile phone, tablet, or desktop browser.
acc365 is committed to handling your personal data responsibly, transparently, and in accordance with globally recognised data protection principles. This policy is written in plain English so that every player can clearly understand their rights and our obligations. If you have any questions about how your data is handled, contact us at at any time.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable data protection standards. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of acc365 following a policy update constitutes your acceptance of the revised terms. We encourage all players to review this page periodically.
📥 Personal Data We Collect
acc365 collects personal data from you through several channels: directly when you register and use the platform, automatically as you interact with the site, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include the following.
- Full legal name as it appears on your government-issued identification.
- Date of birth — collected to verify that you meet the 21+ age requirement.
- Email address — used for account communications, transaction confirmations, and promotional messages (where opted in).
- Mobile phone number — used for account security, two-factor authentication, and support communications.
- Residential address — required for identity verification and regulatory compliance purposes.
- Username and encrypted password — your chosen login credentials for the acc365 platform.
- Mobile wallet identifiers associated with your bKash, Nagad, Rocket, or Upay accounts (account numbers, not PINs).
- Bank account details where bank transfer is used as a deposit or withdrawal method (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or others).
- Transaction history including deposit amounts, withdrawal requests, dates, and payment method used.
- Responsible gaming transaction records including deposit limit settings and self-exclusion periods.
- Copies of government-issued photo ID (National ID card, passport, or driving licence) submitted during the KYC process.
- Proof of address documents (utility bills or bank statements dated within the last 90 days).
- These documents are processed by acc365's verified identity verification partner and are retained only for as long as required to meet our compliance obligations.
- IP address and approximate geographic location (city/region level) at the time of login and during active sessions.
- Device type, operating system version, browser type, and screen resolution.
- Pages visited, games played, time spent on each game, betting patterns, and session duration.
- Referral source — the URL or campaign from which you arrived at acc365 (used for marketing analytics).
- Cookie and local storage identifiers (see the Cookies section below for full details).
- Content of support tickets, live chat transcripts, and email correspondence with acc365 support staff.
- Responses to surveys, feedback forms, or promotional communications where you choose to participate.
- Records of consent given or withdrawn for marketing communications.
⚙️ How We Use Your Personal Data
acc365 processes personal data only for specific, legitimate purposes. We do not sell your personal data to third parties. The following table sets out each purpose for which we use your data and the legal basis on which that processing rests.
- Creating and maintaining your acc365 player account and associated wallet.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners.
- Delivering game results, sports betting outcomes, and live casino sessions accurately and in real time.
- Enforcing responsible gaming settings you have activated, including deposit limits and self-exclusion periods.
- Providing customer support via live chat and email.
- Verifying your age and identity to ensure compliance with the 21+ age restriction and applicable anti-money laundering (AML) obligations.
- Screening transactions for patterns indicative of fraud, money laundering, or other prohibited activity.
- Maintaining audit logs of account activity for dispute resolution and regulatory reporting purposes.
- Enforcing the acc365 Terms & Conditions, including the detection and prevention of multi-accounting and bonus abuse.
- Analysing aggregated, anonymised usage data to improve platform performance, identify popular features, and inform product development decisions.
- Monitoring technical performance metrics including load times, error rates, and payment success rates.
- Conducting A/B testing on new features using anonymised user cohorts.
With your explicit consent, acc365 may send you promotional communications including bonus offers, new game announcements, cricket season promotions, and seasonal campaigns aligned with events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. You may withdraw marketing consent at any time by updating your communication preferences inside your account dashboard or by emailing . Withdrawal of marketing consent does not affect your ability to use the acc365 platform.
🔐 Our Data Protection Commitments
acc365 takes the security of your personal data seriously. The following commitments reflect our technical and organisational approach to keeping your information safe.
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SSL Encryption on Every Connection
Every connection between your device and the acc365 platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted securely and cannot be intercepted in transit by third parties.
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Encrypted Data Storage
Personal data stored on acc365 servers is protected using AES-256 encryption at rest. Passwords are stored as salted cryptographic hashes — never in plain text. Financial identifiers such as mobile wallet account numbers are masked in our internal systems.
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Strict Internal Access Controls
Access to player personal data within acc365 is governed by role-based access control (RBAC). Staff members can only access the data they need for their specific job function. All internal access to sensitive data is logged and audited on a regular basis.
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Breach Detection & Response
acc365 operates continuous security monitoring on its infrastructure. In the unlikely event of a data breach affecting player personal data, we will notify impacted players promptly and take immediate remediation steps. Our incident response procedures are tested and updated regularly.
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Vetted Third-Party Partners Only
acc365 only shares personal data with third-party service providers — such as payment processors, identity verification services, and game software providers — under strict contractual data protection agreements. We conduct due diligence on all partners before they are permitted to process acc365 player data.
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Data Minimisation & Retention Limits
acc365 collects only the personal data that is strictly necessary for the purposes described in this policy. Data that is no longer required — such as expired KYC documents or closed account records — is securely deleted or anonymised in accordance with our data retention schedule.
🤝 Sharing Your Personal Data
acc365 does not sell, rent, or trade your personal data with any third party for commercial purposes. We share data only in the following specific circumstances, and only to the minimum extent necessary.
To facilitate deposits and withdrawals, acc365 shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, and supported banks. These partners receive only the transaction details required to process your payment — they do not receive your full gaming history or account profile. All payment partners are bound by their own regulatory obligations and data protection commitments under the applicable frameworks of the Bangladesh Bank and payment network rules.
acc365 engages an independent identity verification provider to assist with KYC checks. When you submit identity documents, those documents are processed through this provider's secure platform. The provider verifies authenticity and age eligibility and returns a pass/fail result to acc365. Document images are stored only as long as required to satisfy our compliance obligations and are then securely deleted.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate your game sessions. These providers do not receive your name, contact details, or payment information. Game session data (bets placed, results, RTP) is shared back to acc365 for wallet settlement and account history purposes.
- acc365 may disclose personal data to law enforcement agencies, financial intelligence units, or other authorities where required to do so by a lawful order, court direction, or applicable legal obligation.
- In cases of suspected money laundering, fraud, or other serious criminal activity, acc365 may report relevant data to the appropriate authorities without prior notice to the player.
- acc365 will not disclose player data to any government authority in excess of what is strictly required under the applicable legal instrument.
In the event that acc365 undergoes a merger, acquisition, or transfer of substantially all of its business assets, player personal data held at that time may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity prior to their data being transferred, where practicable.
🍪 Cookies & Tracking Technologies
acc365 uses cookies and similar local storage technologies to deliver a functional, personalised, and secure platform experience. The following table describes the categories of cookies in use on the acc365 platform.
| Category | Purpose | Retention |
|---|---|---|
| Essential | Login session management, CSRF protection, wallet state synchronisation. Cannot be disabled — required for the platform to function. | Session / 30 days |
| Functional | Remembers language preferences, display settings, and recent game history for a smoother return visit experience. | 90 days |
| Analytics | Anonymised usage statistics — page views, feature interaction rates, session length — used to improve platform performance. | 12 months |
| Marketing | Tracks promotional campaign attribution (which bonus offer or referral brought you to acc365) for marketing effectiveness analysis. Only active with your consent. | 30 days |
You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to acc365. Disabling analytics and marketing cookies has no effect on your ability to use the platform. Note that clearing browser cookies will log you out of any active acc365 session.
⚡ Your Data Rights
As an acc365 player, you hold meaningful rights over your personal data. The following rights are available to you and can be exercised by contacting our support team at . We will respond to all verified data rights requests within 30 days.
Request a copy of all personal data acc365 holds about you, including account history and transaction records.
Ask us to correct any inaccurate or incomplete personal data held in your acc365 account profile.
Request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations.
Object to the processing of your data for direct marketing purposes. Your objection will be actioned immediately upon receipt.
Receive a structured, machine-readable copy of your personal data for transfer to another service provider where technically feasible.
Request that acc365 restricts the processing of your data while a dispute about accuracy or legitimate interest is being resolved.
📅 Data Retention
acc365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply as a general guide.
Personal data associated with an active acc365 account is retained for the lifetime of the account plus a minimum period of 5 years after account closure, in line with standard financial record-keeping obligations.
Copies of identity documents submitted for verification are retained for a period of 5 years from the date of submission, after which they are securely deleted or anonymised. This period aligns with anti-money laundering record retention requirements.
Support ticket content, live chat transcripts, and email correspondence are retained for 2 years from the date of the interaction. This enables acc365 to refer back to prior communications in the event of a follow-up dispute or compliance review.
Anonymised analytics data is retained indefinitely for platform improvement purposes. Identifiable technical logs (IP address, device logs) are retained for 12 months and then deleted or anonymised.
🔞 Minors & Children's Privacy
The acc365 platform is strictly intended for adults aged 21 and above. acc365 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor — whether through a false age declaration at registration or any other means — we will immediately close the associated account, void all activity on that account, and delete the personal data collected as quickly as technically possible.
Parents and guardians who believe that a minor may have registered an acc365 account should contact us immediately at so that we can take prompt action. acc365 takes underage access extremely seriously and cooperates fully with any parental or guardian request to remove a minor's data from our systems.
acc365 also recommends that parents and guardians use device-level parental control software to prevent minors from accessing online gambling platforms. Several free and paid parental control tools are available for Android and iOS devices commonly used in Bangladesh.
📬 Contact Us & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way acc365 handles your personal data, our support team is available to assist you around the clock.
The fastest way to reach acc365 is via the Live Chat facility available inside your account dashboard, 24 hours a day, 7 days a week, including public holidays observed in Bangladesh.
For formal data rights requests or detailed privacy enquiries, email us at . Please include "Privacy Request" in your subject line and your registered email address in the body so we can verify your identity promptly. We commit to acknowledging all privacy emails within 48 hours.
If you are not satisfied with how acc365 has handled a privacy concern, you may escalate your complaint by submitting a formal written complaint to marked "Formal Privacy Complaint". acc365 will acknowledge your complaint within 48 hours and issue a substantive response within 14 days. We are committed to resolving all privacy disputes fairly and transparently.
Your Data Is Safe With acc365
Now that you understand how acc365 protects your privacy, explore our full range of games and betting markets — built for Bangladesh players aged 21 and above.